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Privacy Policy


  • Insignis Cash Solutions which is a trading name for Insignis Asset Management is committed to protecting your personal information and ensuring that it is used fairly and responsibly. This policy explains the information we collect about you and how it will be used.
  • This policy should be read in conjunction with our Website Terms of Use, our Terms & Conditions and Service Description where relevant
  • References to “we”, “us” or “our” refer to Insignis Asset Management and references to “you” or “your” refer to any users of our website.


  • We will use your information to assist us in providing a high level of service to you, to prevent and detect crime and to develop and test our services. This may include sharing your information with any person we appoint to advise on, or perform any of the services, we offer for business and operational purposes.
  • All personal information provided by you, and any other information relating to your relationship with us will be treated in confidence, except when we are required by law to provide it, or where your consent has been received.
  • The uses of your personal information are covered by the registration of Insignis Asset Management Limited under the Data Protection Act 1998 (‘DPA’). Under the terms of the DPA you have a right to obtain a copy of the information that we hold about you upon payment of the appropriate fee, and to request that we correct any inaccuracies. Insignis Asset Management Limited is a registered Data Controller under the DPA, registration number (ZA158030)

Identity verification and the prevention of money laundering

  • If you decide to take advantage of our services, we will ask you to provide us with certain information to enable us to verify your identity and address. This information may additionally be used for the prevention of money laundering as well as in the management of the services we provide you. We may check the data provided by you against corroborative sources of electronic data to validate the data and authenticate an individual’s geographic locale. We will also use the data provided to access a widely adopted source of structured intelligence on Politically Exposed Persons (PEPs), heightened risk individuals and organisations.


  • Insignis Asset Management Limited may use your postal address, email address and telephone number to contact you about our services for as long as you are a client, or a potential client, of this company.
  • If you are a direct client of Insignis Asset Management we may also use your postal and email address for the purposes of sending direct marketing information to you on other products and services we offer. You may ask us to stop sending such direct marketing information to you at any time.
  • We will only pass on your personal details to third parties when we are required to by law, or for the purposes of opening accounts in your name as part of the operation of our service.


  • We will maintain records of data held about you for at least as long as required by law, and in any event for a minimum of six years from the termination of any relationship between you and us.

Google Analytics

  • Our website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (please see below) to help us analyse how you use the website. The generic, non-personal, information generated by cookies will be transmitted to, and stored by, Google on servers in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Neither Insignis Asset Management Limited nor Google will associate this information with any other data held by Insignis Asset Management Limited or Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.
  • By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


  • ‘Cookies’ are small amounts of data sent in a text file from a web server to your web browser which help operators understand more about the way in which you use a website. The information collected through cookies on our website is only used by Google Analytics to help us analyse how you use the website.
  • Two types of cookie may be used on the website, “session” or “persistent”. Session cookies are used to maintain the state of the connection between the web server and your computer enabling you, once you are logged in, to move between web pages on the same website without having to keep logging in. Session cookies are deleted at the end of the browsing session.
  • Persistent cookies are stored on the hard disk of your computer, unless you have configured your web browser not to accept cookies. Persistent cookies can be used for authenticating users and maintaining specific information about users, such as site preferences and to provide the website owner with information about how users use their site.
  • If you would prefer not to accept cookies then you can alter your settings within your web browser (e.g. Internet Explorer, Google Chrome, Mozilla Firefox). Please visit the help section within your browser for instructions on how to do this.
  • Please note that if you do not permit cookies to be used we may not be able to orfer you an online service.

Contact Us

If you have any questions would like further information about our privacy and information handling practices, would like to discuss opt-outs or withdrawing consent, please contact our Data Protection Officer by e-mailing at tim.moss@insigniscash.com or writing to the address below.

Data Protection Officer

Insignis Cash Solutions
St John’s Innovation Centre,
Cowley Road,


We are committed to working with you to settle any complaint or concern about privacy. If you are not happy with how we have dealt with your complaint or concern, you can complain to the data-protection authority of the United Kingdom contacting the Information Commissioners Office:


Information Commissioner’s Office
Wycliffe House
Water Lane




0303 123 1113.

External Websites

  • We may provide links to external websites on our website. We are not responsible for the content of any external websites.

Personal Data Use

Your personal data is in safe hands.

We do: use your personal data to help us provide a great customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely.

We do: respect your privacy and work hard to ensure we meet strict regulatory requirements.

We don’t: sell your personal data to third parties.

The Personal Data we may collect from you could include:
  • Name
  • Email address
  • Address
  • Phone numbers
  • Job function and employer details/institutional affiliation
  • Gender and nationality
  • ID Documentation
  • NI Number
  • Recruitment Information (e.g. CV, certificates, date of birth, performance assessments, reference letters etc.)
  • Connection Information (e.g.IPaddress, webcookies, hostinformation, approximate host location, pages visited, services used)
We may use your Personal Data:
  • To provide cash management services
  • To comply with anti-money-laundering regulations
  • To provide you with information about our services, activities or our online content 
by offering to subscribe you to newsletters, publications, event announcements, etc.
  • To personalise the way our web content is presented to you
  • To use IP addresses to identify your location for statistical reporting purposes and if 
necessary to block disruptive use
  • To analyse and improve our websites by examining statistical usage information
  • To generate statistical reports as to how our website and services are being used
  • For managing events that you have registered for
We may disclose your Personal Data:
  • To banking institutions in the provision of our services
  • To service providers processing your information on our behalf which are required to keep your information confidential
  • In forming part of the record of data submitted to our data archives
We may use your Personal Data to contact you:
  • When you have asked us to as part of a specific service request (e.g. password reset, help desk request, voicemail message)
  • In relation to any contribution that you have provided to our archives
  • To invite your voluntary participation in surveys about our services
  • In relation to any service, activity or online content you have signed up for in order 
to ensure that we can deliver the services to you (e.g. to notify you of service down time)
  • When you have opted in to receive further correspondence for and outreach purposes (e.g. newsletters)
If you choose not to give personal information

We may need to collect personal information by law, or under the terms of a contract we have with you. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to run your accounts. It could mean that we cancel a product or service you have with us. Any data collection that is optional would be made clear at the point of collection.

Fraud Prevention Agencies (FPAs)

We may need to confirm your identity before we provide products or services to you or your business. Once you have become a customer of ours, we will also share your personal information as needed to help detect fraud and money-laundering risks. We use Fraud Prevention Agencies to help us with this.

Both we and fraud prevention agencies can only use your personal information if we have a proper reason to do so. It must be needed either for us to obey the law, or for a ‘legitimate interest’.

A legitimate interest is when we have a business or commercial reason to use your information. This must not unfairly go against what is right and best for.

We will use the information to:

  • Confirm identities
  • Help prevent fraud and money-laundering
  • Fulfil any contracts you or your business has with us.

We or an FPA may allow law enforcement agencies to access your personal information. This is to support their duty to detect, investigate, prevent and prosecute crime.

FPAs can keep personal information for different lengths of time. They can keep your data for up to six years if they find a risk of fraud or money-laundering.

These are some of the kinds of personal information that we use:

  • Name
  • Date of birth
  • Residential address and history of where you have lived
  • Contact details, such as email addresses and phone numbers
  • Financial data
  • Data relating to your or your businesses products or services
  • Employment and income details
  • Key information including nationality, NI number and ID documents
  • Data that identifies computers or other devices you use to connect to the internet. This includes your Internet Protocol (IP) address.

These are only used in the provision of our services.

Automated decisions for fraud prevention

The information we have for you or your business is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.


Data transfers out of the EEA

Insignis and its service providers may send personal information to countries outside the European Economic Area (‘EEA’). When they do, there will be a contract in place to make sure the recipient protects the data to the same standard as the EEA. This may include following international frameworks for making data sharing secure.

How long we keep your personal information

We will keep your personal information for as long as you are a customer of Insignis Cash Solutions.

After you stop being a customer, we may keep your data for up to 7 years for one of these reasons:

  • To respond to any questions or complaints.
  • To show that we treated you fairly.
  • To maintain records according to rules that apply to us.

We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.

Letting us know if your personal information is incorrect

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.

If you do, we will take reasonable steps to check its accuracy and correct it.

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

  • It is not accurate.
  • It has been used unlawfully but you don’t want us to delete it.
  • It not relevant any more, but you want us to keep it for use in legal claims.
  • You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.

How to withdraw your consent

You can withdraw your consent at any time. Please contact us if you want to do so.

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you