We are all becoming more digitally connected as we go about our day-to-day activities, and at Insignis we work to keep you safe when you access the Insignis platform or contact our UK based Client Services team.

We achieve this through our robust cybersecurity protocols that are working in the background to keep your personal information safe and to prevent fraud.

When you access your client account, via our secure website, we use two-factor authentication (2FA) to protect your account. 2FA requires you to enter a one-time passcode (OTP) in addition to your password when you access your account or transact. This additional verification step reduces the risk of unauthorised access and so helps keep accounts safe.


Insignis also offers dual authorisation for Business and Charity accounts to enhance transaction security. This means that all transactions require approval from two authorised users before being processed. This feature provides an added level of control, ensuring that financial decisions are reviewed and authorised by multiple parties.

Should you need to contact our Client Services team, they will check that they are talking to an authorised account holder before sharing any information.  If there is any doubt that we are talking to the right individual, we will politely close the conversation.

There may be occasions when we will need to contact you directly by telephone and email.  We understand this may make you cautious, particularly given the tactics used by fraudsters. We will only call you  to discuss your account as a follow up to a request you have already made, if we require further information to protect your account or if we need to provide you with new information.

We will never send you a text message asking you to call us or ask you to  confirm your full account details.

Learning about common scams and the tactics criminals use can help you spot when something isn’t right. If you think believe you have identified a vulnerability or security issue with our services, please let us know.

Insignis will never:

• ask you to share sensitive information by phone or text unless it is required to verify your identity;

• ask you to share your bank account details in full;

• ask for your full password or complete security credentials;

• request that you share one-time passcodes or authentication codes;

• ask you to transfer money to a different account outside of the Insignis platform or your linked account;

• apply pressure for you to take urgent or immediate action on your Insignis Hub Account

You should hang-up immediately if anyone contacts you claiming to be from our company and either:  

• tells you that you need to move your money;

• asks you to download any software;

• pressures you to take urgent action or

• requests that you share sensitive account or other financial information in full

If you think you've been targeted and you have concerns relating to the security of your account, please call our Client Service team who are here to help

Telephone: 01223 200 674

Email: client.services@insigniscash.com

You may also wish to contact Report Fraud on 0300 123 2040 or visit the GOV.UK website https://stopthinkfraud.campaign.gov.uk for more guidance.